First Impressions Program

This page contains training resources for the First Impressions program, along with information about First Impressions programming being carried out in the region. If you have resources you would like to include here, please email them to Kristen Devlin (krd111@psu.edu).

map of Northeast US states shwoing MN, MI, WV, CT, VT, and NH involvement.
In 2015, WVU Extension provided First Impressions training to Extension staff in five other states, with funding from NERCRD. Many of the resources here are outcomes of that initiative. Image: adapted from Hedgefighter via Wikimedia Commons

First Impressions Training Resources

  • Visiting a Community — Visitor’s Manual from WVU Extension
    This 16-page manual (PDF), developed by WVU Extension, focuses on the tourism aspects of a destination developed to focus on tourism aspects of the destination.

  • Visiting a Tourism Facility — Visitor’s Manual from WVU Extension
    This 19-page manual (PDF), developed by WVU Extension, focuses on the visitor-related aspects of tourism facility.

Examples of First Impressions Programming in the Northeast and beyond